WELCOME TO TRUCARE
Welcome to TruCare Family Practice. We are honored that you have chosen us as your healthcare provider. Our goal is to provide the highest quality care for all of our patients in a timely and respectful manner.
WHAT TO BRING
You will need to bring your insurance card, a photo ID, and all of your medication bottles including over the counter medications. These documents are required to be checked in at your appointments. If unable to provide this at check in, your appointment will be rescheduled. Please let our staff know if you have had any information changes at each appointment please.
All co-pays and past due balances are required at time of service, unless prior agreement has been made with our billing department.
Please bring all of your prescription bottles and over the counter medications with you to each visit. THIS IS REQUIRED.
To schedule an appointment, please call: (910) 671-8766
MEDICATIONS
Providing the highest quality of professional care to our patients is very important to us.
The following guidelines for dispensing medications in our office has been established.
1. TruCare does not offer pain medication to new patients until diagnosis has been made and doctor finds it necessary. We
will request records from prior doctors before decision can be made. Otherwise, if you are in need of this type of
medication we will provide you with a referral for Pain Management.
2. If you are on a medication that requires a refills, you will be given ample refills for 30 or 90 days during your office visit.
a. When you are down to a 30 day supply of medication, we ask that you call and schedule your follow-up office visit if not already scheduled to be evaluated and have your medications adjusted or refilled. We ask that you allow enough time for us to make an appointment so you're not without your medication.
3. For the safety and well-being of our patients, requests for new medications (including antibiotics) and medication refills
will not be taken over the phone or over the internet during office hours without and appointment and evaluation by the physician.
SCHEDULING
We ask you allow plenty of time to get to the office for your appointment. You will be asked to reschedule your appointment if you are more than 15 minutes late. We will strive to stay on time. From time to time, a patient emergency arises and we may be running late for your visit. You will have the option to reschedule or stay to be seen and we will keep you informed of how long of a delay you may experience.
MISSED APPOINTMENTS
Our office policy for missed appointments is:
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If it is an appointment for a new patient the appointment will not be rescheduled if it was no showed. You must have canceled 24 hours in advance.
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Three (3) no show appointments will result in a $25 appointment hold fee to schedule your appointment. This fee will be refunded to you when you show for the scheduled appointment. If you do not show, your monies are forfeited and dismissal letter will be sent out to you.
We understand that appointments sometimes need to be changed, we ask that you call in advance if you cannot keep your scheduled appointment.
FORMS
Below you will find an adult health questionnaire form. Please complete this an bring with you to your first initial new patient appointment. This will aid the doctor in treating you and help speed your appointment along.
Welcome to our practice and thank you for choosing TruCare Family Practice for all your healthcare needs.